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Privacy Policy

Effective Date of this Privacy Policy: Nov 1, 2022

Your privacy is important to us and we are committed to complying with the Canada’s PIPEDA in relation to the handling of your Personal Information. In this privacy policy “we”, “us”, “our” and “Obsession Bikes” we mean Obsession Bikes LTD, 92 Lonsdale Ave, North Vancouver BC V7M2E6 and its directly and indirectly held subsidiaries. Obsession Bikes and its agents, affiliates, assigns, and all of its direct and indirect subsidiaries, (“Obsession Bikes”) are committed to honoring your privacy. We designed our privacy policy (“Privacy Policy”) to let you know how we collect and use your information through a variety of digital means. By accessing or using any of our mobile applications, websites or other Obsession Bikes products or services (collectively, “Services”) on any computer, mobile phone, tablet, console or other device (collectively, “Device”) you consent to our Privacy Policy.

In connection with providing our Services, there are times when we may ask for or collect information from you, either in the form of anonymous data or personally identifiable information.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously – even though we do require registration to be able to place an order.

We also may collect information regarding your online navigation and habits on our website, to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. All this information is collected by our cookies. Please visit our cookie policy to know more about what information gets collected with each one of them and what use we have for it.

The personal information provided through our website during the ordering process will be added to our customer database in our ERP, and will match the online customers automatically to our brick-and-mortar customers if any of the provided information coincides. This is so we can provide a complete list of all orders and purchases for each customer, independently of what medium (online or physical) they used to acquire those goods and services.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website
  • To improve our customer service
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails*

*You need to opt into our newsletter services to be able to get our marketing emails. If you only provide your email address for order processing, you will only get emails regarding your order. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our ERP stores your data in a secure data center which is kept out of our premises.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The Personal Information Protection and Electronic Documents Act (PIPEDA)

Because we value your privacy we have taken the necessary precautions to be in compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). We therefore will not distribute your personal information to outside parties without your consent.

Please check the PIPEDA website for more information.

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contact Us

If there are any questions regarding this privacy policy you may contact us at