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Terms and Conditions

Thank you for shopping with us! We really appreciate your business and your interest in our products. We want to make sure you have a good experience purchasing from our online store.

As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from our website, you agree to the terms below along with other terms on our website, such as return and warranty policies, our privacy policy, and terms of use. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

  1. Acceptance of These Terms. You (“Customer”) may place orders for Products with Obsession Bikes LTD (“Obsession Bikes,” “we,” “our”) via our website (https://www.obsessionbikes.com/) or, in certain circumstances, over the phone. “Product(s)” collectively means any and all items being sold by Obsession Bikes to you in Canada. By placing an order, you consent to these Terms and Conditions of Sale (“Terms”) and acknowledge that we will furnish the Products subject to these Terms. Unless expressly agreed to or set forth in writing by Obsession Bikes, any term or condition in any order or other form or correspondence that is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever.
  2. All orders are subject to Obsession Bikes’ acceptance. This means we may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell. We are simply confirming we received your order. If we cancel an order after you have already been charged, Obsession Bikes will refund you the charged amount.
  3. Product Offering. All Product descriptions on our websites are subject to change at any time without notice, at our sole discretion. We reserve the right to change or discontinue a Product at any time. We have made every effort to display the colors and images of the Products as accurately as possible. We cannot guarantee that your device’s display of any color will be accurate and a true reflection of the physical item upon receipt.
  4. All prices on our websites are subject to change and exclude applicable tax and shipping. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur. All prices are listed in Canadian Dollars.
  5. Special Offers. From time to time, we may be offering special promotions for some or all of our Products, including discounts, limited edition products, or free shipping. These offers may be for a limited time only and Obsession Bikes reserves the right to change or discontinue such offers at any time.
  6. All orders must be paid in full prior to shipment. We accept most major credit cards issued in Canada provided they are associated with a Canadian billing address. Other forms of payment and/or financing may be available as described on the product page or during the checkout process. Shipment of any order is subject to verification of payment information and availability of funds. We reserve the right to change available payment and financing options at any time without notice.
  7. Available shipping options will be displayed during the checkout process. Any timeframe provided by Obsession Bikes for when the Product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events some of which are beyond our control. Obsession Bikes cannot be held liable for late deliveries. If you no longer have use for an item due to a late delivery, please contact support@obsessionbikes.com immediately. You can also refer to our return policy for available options.
  8. All risk of loss or damage to the Products shall pass to you, or a person designated by you, upon taking physical possession of the Product(s). Title in the Product(s) shall pass to you when the Product(s) are picked up at Obsession Bikes’ warehouse by the designated shipping carrier, or by yourself if you chose the “Pick up in store” option during the checkout process. If items are lost or damaged in transit, please contact support@obsessionbikes.com.
  9. Except as otherwise stated by Obsession Bikes in writing, you may not cancel an accepted order without our prior written consent, which we may withhold in our discretion. For more information on returns, please refer to our returns pages linked at the bottom on our websites or to the packaging slip provided with the Product(s).
  10. For more information regarding our warranty policy, please refer to the written warranty included with the Product and/or the warranty page(s) linked at the bottom of our websites.
  11. Not for Resale. Products sold on our website are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing Products for resale.
  12. Dispute Resolution and Applicable Law. Obsession Bikes will do what is best to amicably resolve any disputes over these Terms and Conditions. These Terms and conditions, their subject matter and its formation, are governed by the laws of the province of British Columbia and the laws of Canada, when and where applicable. You and we both agree that the Courts in the judicial district of Vancouver, province of British Columbia, or the Federal Courts, as the case may be, will have exclusive jurisdiction over disputes concerning the use of this website.
    Neither you nor Obsession Bikes may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
    Neither you nor Obsession Bikes may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
  13. To the fullest extent permitted by applicable law, you agree to indemnify and hold Obsession Bikes harmless from and against any and all claims, costs, proceedings, demands, losses, defense costs (including, without limitation, reasonable attorney’s fees and costs) of any kind or nature arising from the breach of the Terms by you or anyone using your account.
  14. In the event that any provision of these Terms is held or determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect and such invalid or unenforceable provision shall be construed in a manner so as to give the maximum valid and enforceable effect to the intent of the parties expressed in these Terms.