Staff
How long have you been riding bikes for?
48 years
Tell us about your first bike?
It was a bike that was handed down from a friend of my parents. No idea about the brand, but every kid before me painted it.
Did you have a favourite bike?
My current mountainbike is my favourite. The 2018 Scott Genius 700 Tuned. We (the bike business) are driven to improve. Almost every year since I started bikes have improved. This one takes this to another place.
What do you love about bikes?
Freedom, I feel that it is like flying.
How long have you been in the bike business?
27 years.
Which is your favourite / Ride / Race / Trail / place?
Huaraz, Peru.
What do you love about the bike business?
The people who are attracted to bikes are the type of folks I like to hang out with; driven, into precision, into machines, into the outdoors, into fitness, into the planet.
What are your top 3 skills related to working at Obsession?
1. Besides being Obsessed?
2. I think that steering the business is number one. I have a distinct vision on what customer service means. I work “IN” the store for much of the year and I really get a great feel for what our clients are asking for. That is where “Doing it Right, Right on Time.” came from. Sure I wrote it but really it was a reflection of what we were being asked to do.
3. Listening: I really like to listen to our client’s stories and try to understand how we can help out. I do my best to build that into our culture — listening and helping.
If you were to travel on a bike anywhere in the world where would that be?
I love riding in Peru but I really feel that I need to ride in Nepal.
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LOU
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-matts-740x529.jpg?t=1657855922)
MATT
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ROB
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TOPHER
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-jon-740x529-1.jpg?t=1657856492)
JON
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-deniz-740x529-1.jpg?t=1657856516)
DENIZ
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-alistair-740x529.jpg?t=1657857798)
ALISTAIR
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-david-garcia-740x529.jpg?t=1657857810)
DAVID
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-temp-740x529.jpg?t=1659747660)
TONY
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/obsession-staff-laura.jpg?t=1662158660)
LAURA
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/obsession-staff-matthew.jpg?t=1662158672)
MATTHEW
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/dsc07011.jpg?t=1666199819)
MAC
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-eugene-740x529.jpg?t=1659746520)
EUGENE
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/staff-kristian-miller-740x529.jpg?t=1659747537)
KRISTIAN
![](https://cdn11.bigcommerce.com/s-t1iuh81zac/images/stencil/original/image-manager/danmerrellv2.png?t=1680388218)
DAN